01
Drop us a friendly email
Write to [email protected] from the inbox you used. Include your name and application reference.
Travel plans change — that's okay
Need to stop? No pressure, no fine print.
Trips get postponed. Routes change. Sometimes you just need a moment. Here's how to cancel an ETIAS application gently — with honest answers about what we can and can't do.
A quick honesty check
When cancellation is usually straightforward
Usually straightforward
- Your application is still in our internal review queue
- Your travel plans changed before forwarding
- You submitted details you'd like to redo from scratch
- You no longer need the authorisation
- You're consolidating multiple in-progress requests
More limited at this stage
- The application has already been forwarded for processing
- A decision is already pending with the authorities
- An outcome has already been issued on your file
- The application entered expedited processing for an urgent trip
Even if it's late in the process, please still reach out — we'll look at your file and explain what options remain.
How to cancel
Three small steps, one email
02
We check the current stage
A real teammate looks at where your file sits and tells you what's possible — clearly and without guesswork.
03
You get written confirmation
If cancellation goes through, we email a clean summary. If it can't, we explain why and walk you through the alternatives.
Refunds, briefly
Cancelling stops the work where possible. Refund eligibility depends on the stage of your application and is covered in detail on the Refund Policy.
Read the Refund Policy →Your data after cancelling
We keep your information only as long as required by law. You can also ask us to delete your details earlier — just send a note and we'll take care of it.
See the Privacy Policy →When the trip is back on, we'll be here.
No hard feelings, no awkward sign-ups. Start fresh whenever the dates settle.
Cancellation questions
Can I cancel my ETIAS application?+
Often yes — especially if your application is still in our internal queue and hasn't been forwarded yet. The sooner you reach out, the easier it is to stop further work.
Will I get a refund if I cancel?+
Cancellation and refund are two separate things. Our preparation fee can often be refunded if you cancel early; the standard ETIAS amount can't be refunded once the application has been forwarded.
What if my application has already been forwarded?+
We may not be able to recall it from the authorities at that point. Still, please get in touch — a real person will look at your file and explain what options remain.
How do I actually cancel?+
Send a short email from the inbox you used when you started, mention your name and reference, and tell us briefly why. That's all we need to begin.
How long does cancellation take?+
We reply within 24 hours in most cases. If the situation is urgent, mention your travel date in the subject line so we can prioritise.
What happens to my data after cancellation?+
We keep it only as long as needed to meet legal obligations. You can ask us to delete your details earlier and we'll take care of it.
Ready to cancel?
Email [email protected] and a real person will reply — usually within 24 hours. You can also visit the Help Centre or browse the FAQs.
Please read carefully: EU
Visa Portal is an independent, private third-party advisory service
that helps travelers prepare and human-review their ETIAS
application before it is forwarded for processing. We are not
affiliated with, endorsed by, or operated on behalf of the European
Union or any government authority. Final decisions are made
exclusively by the relevant authorities.