Every application is human-reviewed by our experts before submission.

24/7 Human Support Secure Portal
Sign In Begin Protected Application
Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches your passport.

Enter your email address. We'll use this to send you updates about your application.

Select the nationality as it appears on your passport.

Check this box if you want to skip entering your passport information at this moment.

Stay up to date on new ETIAS services, exclusive offers, and helpful travel information. You'll have full control to unsubscribe anytime.
Refund Policy

A fair refund policy, in plain English.

No hidden rules, no fine-print traps — just a clear look at how refunds work for our ETIAS preparation service.

Service typeTravel-prep advisory
Response timeUsually within 24 hrs
SupportReal humans by email
Last updatedMay 2026
Part 1

Our preparation & review fee

What you pay us to help you. This is the part we can usually refund if you reach out before your application is forwarded.

Part 2

The standard ETIAS amount

The amount tied to the application itself. Once an application has been forwarded for processing, this part can't be refunded.

When refunds apply

A quick side-by-side

Usually refundable

  • Your application hasn't been forwarded yet.
  • You ask within a reasonable time after paying.
  • Your trip changed, was cancelled, or you no longer need the authorisation.
  • You'd simply like to think it over a bit longer.

Usually not refundable

  • The application has already been processed.
  • Inaccurate details were submitted knowingly.
  • A denial happened for reasons outside our control.
  • The standard ETIAS amount, once forwarded.

How the journey looks

From request to refund

  1. 1

    Send a friendly email

    Write to [email protected] with your application reference and a short note about your situation.

  2. 2

    We take a look

    A real teammate reviews your request — usually within 24 hours — and replies with the next step.

  3. 3

    Refund goes back

    Approved refunds return to the original payment method. Depending on your bank, it can take a few business days to land.

  4. 4

    On with the trip

    Whether you reroute, postpone, or pause your plans — we wish you safe and easy travels from here.

A small honest note

We don't promise approval or specific timelines — those depend on the authorities reviewing the application. What we do promise is to be fair, transparent, and quick to respond when something doesn't go to plan.

Need help right now?

Visit the Help Centre, browse traveller FAQs, or email [email protected] and a real person will reply.

Please read carefully: EU Visa Portal is an independent, private third-party advisory service that helps travelers prepare and human-review their ETIAS application before it is forwarded for processing. We are not affiliated with, endorsed by, or operated on behalf of the European Union or any government authority. Final decisions are made exclusively by the relevant authorities.