Plans changed? We've got you.
Small details on an ETIAS application are easy to update with a quick email. We'll tell you whether a tweak is enough — or whether a fresh start would actually save you time before your trip.
Field to update
Current value
New value
Reason (optional)
Example only — requests are sent by email.
What can change
A quick map of editable vs locked fields
Usually editable
- Spelling fixes for a non-critical field, supported by your passport
- A new contact email so updates reach the right inbox
- Adjusting a non-binding travel detail before forwarding
- Minor address corrections
- Adding clarifying notes our reviewers asked for
Needs a fresh application
- Passport number, expiry date, or issuing country
- Legal name as it appears on your travel document
- Date of birth on the application
- Nationality on your travel document
- Anything once the application has been forwarded
How it works
From email to confirmation
- 1
Email us from the address on your application
Use the inbox you originally signed up with — that's how we verify it's really you.
- 2
Tell us what to update, and the correct value
A short sentence is enough. Attach a clear photo of the relevant passport page if it supports the change.
- 3
We review and confirm by email
A real teammate checks whether the change can be applied directly or if a fresh application is the better path.
- 4
You get written confirmation
If the update is applied, we send a clean summary so you have it on record before you travel.
Quietly secure
Updates are validated, encrypted, and only handled by reviewers who need to see your file. Confirmations always go to the email on your application — not anywhere else.
A gentle heads-up
Watch out for phishing emails pretending to be us. Genuine messages come from our own domain and never ask for a full card number, your passport file, or a one-time code by email.
Common questions
How do I request a change to my application?+
Send a friendly email from the address you used when you started your application. Tell us which field needs updating and the correct value — we'll take it from there.
Which details can I update?+
Small details like spelling fixes, a new contact email, or non-binding travel info can usually be updated. Passport number, legal name, date of birth, and nationality changes require a fresh application.
My passport just changed — what do I do?+
A new passport means the authorisation needs to be re-linked, so please plan to start a new application. Drop us a note and we'll guide you through it gently.
How quickly are changes applied?+
Most simple updates are handled within a working day. If your trip is coming up soon, mention the date and we'll prioritise it where we can.
Will you ever ask for sensitive info by email?+
Never. We'll never ask for full card numbers or one-time codes. Anything sensitive happens inside our secure forms — not over email.
What if I'm not sure whether I need a change or a new application?+
Just ask. Send us a short message describing the situation and a real person will tell you which path makes more sense for your trip.
Still unsure?
Email [email protected] with a short note about your situation. A real teammate will reply — usually within 24 hours. You can also visit the Help Centre or check the FAQs.